Filter by Topic
All
- All
- Ordering & Payment
- Shipping & Delivery
- Products & Quality
- Returns & Exchanges
- Account & Privacy
- Customer Support
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Ordering & Payment
Do you accept insurance?
No, We operate on a private-pay model and do not bill insurance directly (including Medicare). This allows us to offer you services without the delays, restrictions, and high deductibles often imposed by insurance networks.
What payment methods do you accept?
We accept all major credit cards, HSA/FSA cards, Apple Pay, Google Pay and Paypal. Payment plans may be available for qualifying orders.
Shipping & Delivery
How long does shipping take?
Most orders ship within 1-2 business days. Standard delivery takes 3-5 business days. Expedited shipping options are available at checkout.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $99 within the continental United States.
Can I track my order?
Absolutely. You'll receive a tracking number via email as soon as your order ships. You can track your package directly from your order confirmation.
Products & Quality
Are your products FDA approved?
Yes, all our durable medical equipment meets FDA standards and regulations. We only carry products from trusted, certified manufacturers.
What if I receive a defective product?
We stand behind the quality of our products. If you receive a defective item, contact us within 30 days for a free replacement or full refund.
Do you offer product training or support?
Yes, many of our products come with instructional materials. Our customer support team is also available to answer questions about product use and care.
Returns & Exchanges
What is your return policy?
Unopened, unused items can be returned within 30 days of delivery for a full refund. Due to health and safety regulations, some items cannot be returned once opened.
How do I initiate a return?
Contact our customer service team to start a return. We'll provide you with a return authorization and shipping instructions.
Account & Privacy
Is my personal health information secure?
Yes, we are HIPAA compliant and use industry-standard encryption to protect your personal and health information. Your privacy is our priority.
How do I initiate a return?
Contact our customer service team to start a return. We'll provide you with a return authorization and shipping instructions.
Do I need to create an account to order?
No, you can checkout as a guest. However, creating an account makes reordering easier and allows you to track your order history.
Customer Support
How can I contact customer service?
Our support team is available Monday-Friday, 8am-6pm PST. You can reach us by phone, email, text or Phone.
Do you offer prescription verification?
Yes, for items requiring a prescription, we'll work with you and your healthcare provider to obtain the necessary documentation.